Terms and Conditions

VERBAL ORDERS ARE NOT ACCEPTED:

Because of the number of sizes and details involved, we require that all orders be confirmed in writing prior to manufacture. This is typically done via Fax or Email.

CREDIT TERMS:

Qube’s terms are 2% 10 Net 30. Credit must be established prior to shipment, and prior to programming of custom and dimensionally changed product. We also accept Master Card, Visa, and AMEX.

FREIGHT CHARGES:

Freight charges are prepaid and added on most shipments. Customer specified carriers may be shipped collect.

UPS SHIPMENTS:

Please be aware that Qube will ship certain sizes UPS based on customer request and cost. In many cases, UPS adds a DIMENSIONAL WEIGHT charge in excess of normal zone / weight costs. These costs are added to the shipment freight charges.

OVERNIGHT AIR:

All expedited shipments require a third party billing (such as customers UPS or Federal Express number). UPS has certain dimensional limits, FED EX will accept larger freight. For certain large enclosures, overnight air is not available. All expedited freight requires a written authorization from the customer.

FREIGHT DAMAGE:

Unfortunately, freight damage can occur with the shipment of enclosures. Qube makes every attempt to package its products accordingly. PLEASE INSPECT FREIGHT PRIOR TO ACCEPTING. If concealed damage occurs, please retain the damaged product, and notify Qube for instructions. Often a lid or other part can simply be replaced.

LEAD TIMES:

Qube’s custom manufacturing process allows dimensional changes and the ability to manufacture enclosure sizes not commonly available. Most HC, SC, and TR products ship in 5 working days or less. Large cabinets generally ship in 15 working days or less. CN computer enclosures generally ship in 5-7 working days. Most initial custom orders are shipped in 20 working days or less.

PRODUCT RETURNS:

Custom and dimensionally changed products may not be returned. Standard products may be returned if in salable condition and the return request is made within 30 days of product shipment. On multiple unit custom orders we recommend that one unit be produced prior to manufacturing the entire order.

COUNTRY OF ORIGIN:

All Qube products are produced in Chagrin Falls OH, USA

LIMITED WARRANTY:

Qube Corporation warrants product to be manufactured as specified, and free from defects in material and workmanship. No representation or other affirmation of facts, including but not limited to statements regarding capacity, suitability for use or performance, shall be deemed to be a warranty or representation of Qube Corporation for any purpose.